RETURNS / REFUND POLICY
What if I have changed my mind about an item?
Unfortunately as per Australian Consumer law we do not offer return for change of mind.
What if my item is faulty?
If the item you have received is faulty, please contact our Customer Service team on email email firstname.lastname@example.org, and we will resolve the issue as quickly as possible.
What if the item I received is not the one I ordered?
If you have received an item different to the one that you ordered, please contact our Customer Service team on email email email@example.com, and we will resolve the issue as quickly as possible.
Can I return Sale/Clearance items?
All goods purchased from this website come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced if the goods fail to be of acceptable quality.
How do I return my purchase?
Contact our Customer Service team on please contact our Customer Service team on email email firstname.lastname@example.org, and we will resolve the issue as quickly as possible, to initiate a return. You’ll need to provide your order number, contact details and reason for return.
Items should be returned with the original product tags attached and with all paperwork (such as diamond certificates or watch instruction booklets). Include a copy of your returns slip or shipping or order confirmation email in the package.
All shipping return charges must be pre-paid. We cannot accept cash on delivery returns. We require that returned items are insured during delivery (such as Australia Post ‘Extra Cover’) to safeguard against loss.
All returns are subject to inspection by our Quality Assurance team before a refund is processed. We refund you the same way that you initially paid for your order, excluding any delivery charges, within 15 business days of receiving your returned item.
How long do I have to return my purchase?
You may return new items purchased from Bernie by Design online within 10 days of delivery for a full refund, subject to our refund policy.
When will I receive a refund?
We will process your refund within 15 business days of receiving the returned item at our warehouse. Your financial institution may take additional time to transfer funds back into your account.
How will I be refunded?
We refund you the same way that you initially paid for your order. For Credit Card and PayPal payments, your refund will be credited into the same account your payment originated from.
With regard to all returns in relation to Australian Consumer Guarantee Bernie by Design’s liability for any breach of any warranty or consumer guarantee for goods or services is (to the extent permitted by law) limited to re-supplying the goods or services the subject of your order or refunding the costs of the goods or services (at its sole discretion).