Ordering

/Ordering
Ordering 2017-09-12T00:12:20+00:00

ORDERING

Help! Can you assist me to complete my order?

Our Customer Service team is happy to assist you with your order please contact our Customer Service team on email info@berniebydesign.com.au, and we will assist you as quickly as possible.

What payment methods do you accept?

We accept payment by Visa, MasterCard, American Express, PayPal.

Your card will be debited when we ship your order. The transaction will appear on your statement as Bernie by Design

Why isn’t my credit card being accepted?

Please contact your bank or financial institution to rule out any errors from their perspective. You could try an alternate credit card or use PayPal to finalise your order. If you still have an issue, please contact our Customer Service team on email email info@berniebydesign.com.au, and we will resolve the issue as quickly as possible.

Where is my order?

please contact our Customer Service team on email email info@berniebydesign.com.au, and we will resolve the issue as quickly as possible.

Bernie by Design works hard to protect our customer’s personal and financial information from being used in a fraudulent manner. We undertake efforts to verify the security and privacy of all orders. For this reason, most items take a minimum of 1 to 2 full business days before being approved for shipment.

Please allow 2-7 business days to deliver depending on your location. Orders requiring ring sizing (where available) take up to three (3) additional business days to complete.

For additional assistance regarding your order, please contact us on free call 1800 445 590.

How do I know my order was successful?

All successful transactions will receive a confirmation email. If you have not received your confirmation email, please check your email spam or junk folders before placing your order again. If you have not received a confirmation please contact our Customer Service team on email email info@berniebydesign.com.au, and we will resolve the issue as quickly as possible..

Who do I contact is there is a problem with my order?

please contact our Customer Service team on email email info@berniebydesign.com.au, and we will resolve the issue as quickly as possible.